The service provided is free, confidential, independent and impartial based on respect for the client.

Under the Data Protection Act, which came into force on Wednesday 24th October 2001, it will be necessary for every client to give their explicit permission for the bureau to keep case records.

The service aims to empower and enable clients to make informed choices and take appropriate action regarding their circumstances, by providing information and advice and assistance.
Trained and supported volunteer advice workers provide the front line advice service to the public on a wide range of issues dealing with around 8500 problems each year. Haddington CAB has seen a large increase in the number of people seeking debt counselling.
Representation at Social Security tribunals is provided by volunteer tribunal representatives. This service may be limited by volunteer availability.
In order to provide this level of service, a wide range of basic, ongoing and specialist training is provided for bureau workers.